#17: Maintaining Motivation & Lessons from Airbnb (Part 2)
In this episode of the Legacy LaunchPod, Leah shares her insights into building a successful family business and the importance of overcoming technical setbacks. She recounts a community success story, emphasizes the significance of a well-defined vision, and answers a question about maintaining motivation. The conversation then shifts to the value of exceptional customer service, illustrated by contrasting Airbnb experiences in different locations.
In this video, you’ll hear:
01:41 Community Success Story
02:55 Maintaining Motivation and Purpose
04:42 The Power of Vision
06:52 Five-Star Customer Service Lessons
08:51 Airbnb Experience in the Cotswolds
13:36 Surprise and Delight Your Customers
20:51 Building a Legacy and the Importance of Money
Related Links:
Leah’s Blog Post on Time Management: https://leahmchenry.com/the-lie-of-not-enough-time/
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